{
   "@context":"https://schema.org",
   "@type":"FAQPage",
   "mainEntity":[
      {
         "@type":"Question",
         "name":"Do I need to regularly manage my subscription?",
         "acceptedAnswer":{
            "@type":"Answer",
            "text":"Not at all. You can either select your favourite category/style of socks or simply use the ‘Surprise’ option and let us personally choose your socks at no extra charge. Your subscription will then renew automatically unless you bought a 6 or 12 months subscription as a gift. Which in this case it will automatically cancel at the end."
         }
      },
      {
         "@type":"Question",
         "name":"Can I subscribe to more than 1 pair a month?",
         "acceptedAnswer":{
            "@type":"Answer",
            "text":"Yes, you can choose a subscription for 1, 2 or 3 pairs of socks per month."
         }
      },
      {
         "@type":"Question",
         "name":"Can I change the category and number of socks I receive every month?",
         "acceptedAnswer":{
            "@type":"Answer",
            "text":"Of course! You can simply log in to your account and update your preferences at any time by going to 'Subscriptions', click on the 'Manage' button and edit the styles in the 'Your Delivery' section. We ask you to do this up to 48 hours before your next pair of socks is due to be sent, otherwise, these changes may only be applied to the subsequent month."
         }
      },
      {
         "@type":"Question",
         "name":"Can I have more than one subscription?",
         "acceptedAnswer":{
            "@type":"Answer",
            "text":"You can purchase as many subscriptions as you like, either for yourself or as a gift. However, you will have to create a separate order for each subscription as only one subscription per order is allowed at the moment."
         }
      },
      {
         "@type":"Question",
         "name":"What other benefits can I expect?",
         "acceptedAnswer":{
            "@type":"Answer",
            "text":"As a new customer, if you’re not completely satisfied after the first month, we’ll offer you a full refund. We just ask you to let us know what went wrong so that we can continue improving our products and offer you the best service."
         }
      },
      {
         "@type":"Question",
         "name":"My sock drawer is full! Can I cancel my subscription?",
         "acceptedAnswer":{
            "@type":"Answer",
            "text":"One cannot have too many socks, but if you’d like you can cancel your subscription at any time by logging in to your account. Simply go to 'Subscriptions' in your account area, click on the 'Manage' button and select 'Cancel Subscription'. We must receive your request at least 48 hours before your next payment is due, otherwise your subscription will continue into the next month.

If you have paid in advance for a 6 or 12 months subscription, the cancellation will apply to your next payment only. We will continue sending you socks throughout the duration of your subscription and won't issue any refunds."
         }
      }
   ]
}

These are the most frequently asked questions that have been answered. If you have other questions or need more details email us at info@thesockbutler.co.uk

Sock Subscription FAQs | The Sock Butler

We’re here to help. Check out our most frequently asked questions or contact us anytime from 9am - 5pm, Mon-Fri.

We'll be closing for Christmas between Friday the 22nd of December 2023 and Tuesday the 2nd of January 2024. This means that all orders received after 12pm on the 21st of December will only be processed and shipped on or after the 3rd of January.

Of course! All you have to do is request a gift certificate at checkout, which includes your message and details about the gift, and we’ll send it by email to the gift recipient a few minutes after the payment has been successful.

We'll then process your order as usual and the gift recipient should receive their socks a few days later.

We always send the first box up to 3 working days after the order is placed (and up to 5 working days for personalised orders). But if you're buying a gift for a special occasion and you want to keep it as a complete surprise, we can add a “Don’t open until your Birthday” or "Don't open until Christmas" label to the box. Simply select that option at checkout.

And if the gift is for a different occasion or date that's not listed there, just send us an email to info@thesockbutler.co.uk and we'll make sure we add the correct information to the box.

We offer different payment plans which depend on the number of pairs you choose and whether it's a subscription or a one-off box. It starts from £6.49 for 1 pair of socks paid on a monthly basis.

Certainly! Once you received your first box, all you have to do is login to your account and update the address for that particular subscription at any time (the same way you can also update the category of socks). You can go to 'Subscriptions', click on the 'Manage' button and edit the Shipping Address. Just bear in mind that you need to do this at least 48 hours before your next pair of socks is due to be sent, otherwise we may start processing your next order with the previous address and won’t be able to change it in time.

Unfortunately, it isn't currently possible to select the start date, all our subscriptions start the moment you make a payment. What we can suggest is that you create the subscription closer to the date you'd like to receive it. If you are buying it as a gift for someone else, you can always get it delivered to your address first and later change it to the gift recipient's address.

Of course! You can purchase as many subscriptions as you like, either for yourself or as a gift. However, you will have to create a separate order for each subscription as only one subscription per order is allowed at the moment.

Yes, definitely! This is where we differ from other subscription services. We give you the option to select the category/style of socks you’d like to receive each month or you can simply use the ‘Surprise’ option and let us personally choose your socks at no extra charge.

Of course! You can simply log in to your account and update your preferences at any time by going to 'Subscriptions', click on the 'Manage' button and edit the styles in the 'Your Delivery' section. We ask you to do this up to 48 hours before your next pair of socks is due to be sent, otherwise, these changes may only be applied to the subsequent month.

Of course! You can simply log in to your account and update your preferences at any time by going to 'Subscriptions', click on the 'Manage' button and select the size/gender from the dropdown menu in the 'Your Delivery' section. Just don't forget to click 'Save' at the end. We ask you to do this up to 48 hours before your next box is due to be sent, otherwise, these changes may only be applied to the subsequent month.

If you want to change the initials you want embroidered from your original purchase, you can now do this in your account area. Simply go to 'Subscriptions', click on the 'Manage' button and select the pencil icon on the 'Personalised Initials' section to edit the information. Please note, you will need to update this at least 48 hours before your next delivery is due in order for us to change it in time. 

Of course! You can purchase as many one-off boxes as you like, either for yourself or as a gift. Simply add them to the basket and proceed to checkout, where you'll also be able to add a different shipping address to each one of them.

Please note that if you also want to buy a subscription you'll have to create each one individually on our Subscription page and pay for them separately.

This will depend on the number of pairs you select and whether you choose to have personalisation or not. It starts from £7.49 for 1 pair of socks, £11.49 for 2 pairs of socks and £14.49 for 3 pairs of socks. If you choose personalisation you will pay an extra £1.50 per pair.

As a new customer, if you’re not completely satisfied we’ll offer you a full refund. We just ask you to let us know what went wrong so that we can continue improving our products and offer you the best service.

Not at all. You can either select your favourite category/style of socks or simply use the ‘Surprise’ option and let us personally choose your socks at no extra charge. Your subscription will then renew automatically.

If you bought a 6 or 12 months subscription as a gift before the 1st of August 2023, then your subscription will automatically cancel at the end.

Yes, you can choose a subscription for 1, 2 or 3 pairs of socks per month!

Of course! You can simply log in to your account and update your preferences at any time by going to 'Subscriptions', click on the 'Manage' button and select the size/gender from the dropdown menu in the 'Your Delivery' section. Just don't forget to click 'Save' before leaving the page! We ask you to do this up to 48 hours before your next box is due to be sent, otherwise, these changes may only be applied to the subsequent month.

If you want to change the initials you want embroidered from your original purchase, you can now do this in your account area. Simply go to 'Subscriptions', click on the 'Manage' button and select the pencil icon on the 'Personalised Initials' section to edit the information. Please note, you will need to update this at least 48 hours before your next delivery is due in order for us to change it in time.

You can purchase as many subscriptions as you like, either for yourself or as a gift. However, you will have to create a separate order for each subscription as only one subscription per order is allowed at the moment.

We offer different payment plans which depend on the number of pairs you choose. It starts from £6.49 for 1 pair of socks paid monthly.

Unfortunately it isn't currently possible to select the start date, all our subscriptions start the moment you make a payment. What we can suggest is that you create the subscription closer to the date you'd like to receive it. If you are buying it as a gift for someone else, you can always get it delivered to your address first and later change it to the gift recipient's address.

As a new customer, if you’re not completely satisfied after the first month, we’ll offer you a full refund. We just ask you to let us know what went wrong so that we can continue improving our products and offer you the best service.

One cannot have too many socks, but if you’d like you can cancel your subscription at any time by logging in to your account. Simply go to 'Subscriptions' in your account area, click on the 'Manage' button and select 'Cancel Subscription'. We must receive your request at least 48 hours before your next payment is due, otherwise your subscription will continue into the next month.

If you have paid in advance for a 6 or 12 months subscription before the 1st of August 2023, the cancellation will apply to your next payment only. We will continue sending you socks throughout the duration of your subscription and won't issue any refunds.

At the moment, the men’s socks we supply are a standard UK size 7-11 (EUR size 40-46) and the women's socks are UK size 4-8 (EUR size 37-41).

The length varies depending on the style of socks. Our range of Classic, Fashion and Fun socks are a standard half calf length, while our Sports socks are a crew length for men and ankle length for women.

Amounts vary from supplier to supplier, but the vast majority of our socks are made with a blend of Cotton, Polyamide and Elastane. We also offer a range of Bamboo-based socks and socks made from 100% recycled materials! Every time we send you a new pair of socks, we will let you know about their composition. You can find more details about the composition and features of our socks on the 'Our Socks' page.

We recommend that you wash your socks between 30° and 40° C, turning them inside out. Do not bleach your socks, avoid ironing and keep them away from the tumble dryer as it will help increase the rate of wear and tear… and stop the mysterious sock-devouring effect of dryers too!

As we offer different styles and designs every month, for now we have decided to make this process as hassle free as possible! We will pick the colour and font that best suits your socks each month!

If you have a subscription and want to change the initials from your original purchase, you can do this in your account area. Simply go to 'Subscriptions', click on the 'Manage' button and select the pencil icon on the 'Personalised Initials' section to edit the information. Please note, you will need to update this at least 48 hours before your next delivery is due in order for us to change it in time. 

Your monogram will be embroidered with the greatest care in our embroidery studio using our state of the art embroidery machines and a skilled technician.

When you choose personalisation you will pay £1.50 per pair. If you buy a subscription you will pay this every month.

Unfortunately, not. Because we currently only offer the option to pay on a monthly basis, the socks personalisation is only available for all deliveries.

If you live in the UK (including the Channel Islands), we’ll deliver your socks for free! Unfortunately, we aren’t able to ship to other countries at present.

If you buy a subscription you'll have to create each one individually and select one address at a time. But if you purchase several one-off boxes you have the option to add a different shipping address to each one of them at checkout.

Once you place the order, you should expect to receive your box around 3 to 6 working days later (or up to 8 working days later for personalised orders). If you have bought a subscription, you will receive your socks around that same date, every month. Please bear in mind that during busy times of the year (i.e. Christmas) the service may be slightly early or delayed.

Sadly, at the moment, that isn’t possible. Our service is only available in the UK (including the Channel Islands). We hope to go international soon!

Your order will be processed and despatched within 3 working days (5 working days for personalised orders) via Royal Mail 2nd class, that aims to deliver it within 2 to 3 working days. So you should receive your parcel up to 6 working days from placing your order (or within 8 working days for personalised orders).

Unfortunately, no. As your order will be sent out by Royal Mail 2nd class, you won’t be able to track it. However, if your socks haven’t arrived within 6 working days (or 8 working days for personalised orders), please contact our Customer Service team.

That’s certainly not a problem! Our package is designed to be small enough to fit through most standard letterboxes and no signature is required.

If you have a subscription and moved home, simply login to your account and update the address for that particular subscription. You can go to 'Subscriptions', click on the 'Manage' button and edit the Shipping Address. Bear in mind that you need to do this at least 48 hours before your next pair of socks is due to be sent, otherwise we may start processing your next order with your previous address and won’t be able to change it in time.

Please contact our Customer Service team as soon as possible and we’ll do our best to help you. However, if the item has been despatched it may not be possible to amend the current order, and your best option is to contact your local Royal Mail sorting office.

Please contact our Customer Service team and we will sort this out as soon as possible and send you the correct socks.

If there’s an item missing, please contact our Customer Service team and we will rectify this for you as soon as possible.

If it’s been more than six working days since you’ve received an email confirming that your order has been shipped, please contact our Customer Service team who will look into it for you.

We perform a quality check before sending your package of socks to you, but in the unlikely event that you receive a pair of socks with a fault, please email our Customer Service team and we’ll be happy to replace them.

If for any reason you’re not happy with the pair of socks you’ve received, please contact our Customer Service team and we’ll help you accordingly.

Your refund payment should reach your bank account within 7 to 10 working days. If it has not, please notify us.

We use Stripe to process payments by major credit or debit card providers. You can also pay via Google Pay and Apple Pay.

Your first payment will be processed at time of purchase and then the following monthly payments will be automatically taken around the same date.

As an example, if you make the first payment on the 15th of January, the second payment will be taken around the 15th of February (unless it’s a weekend or bank holiday, which in this case it will be taken on the next working day), the third payment will be taken around the 15th of March and so on.

If you choose to buy a gift subscription and pay monthly, we will continue charging you every month until you decide to cancel your subscription. But if you bought a gift subscription before the 1st of August 2023 and paid in advance for 6 or 12 months, the subscription will automatically stop once it reaches the final month.

If you currently have a subscription with us and your card has expired or if the payment has failed for a variety of reasons, you can easily update the card details through our website. Simply go to your Account area, select Subscriptions > Manage > Update Card Details. Your information will be securely stored by Stripe.

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Frequently Asked Questions

Christmas

Gifts

One-Off Boxes

My Subscription

Materials & Care

Personalisation

Delivery

Returns and Refunds

Payment