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Frequently Asked Questions

We’re here to help. Check out our most frequently asked questions or contact us anytime from 9am - 5pm, Mon-Fri.

Christmas - Gift Subscriptions

Until when can I create a subscription to give as a Christmas present?
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We recommend you place your order before the 17th of December. Royal Mail's last recommended posting date for Christmas is the 18th of December, so if you place your order by the 17th you should receive your new sock subscription parcel in time for Christmas.

Can I get the socks delivered to my house first and later to the gift recipient?
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Certainly! Once you received your first pair of socks, all you have to do is login to your account and update the address for that particular subscription at any time (the same way you can also update the category of socks). Just bear in mind that you need to do this at least 48 hours before your next pair of socks is due to be sent, otherwise we may start processing your next order with the previous address and won’t be able to change it in time.

Will you send any socks between Christmas and New Year?
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We will be closing for Christmas between Wednesday the 25th of December and Thursday the 2nd of January. This means that all orders (new subscriptions and renewal subscriptions) received between Tuesday the 24th of December 2019 and Thursday the 2nd of January 2020 will only be processed and shipped after the 3rd of January.

Do you have any Christmas socks?
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Yes, we do! During December and up until Christmas all our 'Fun' socks have Christmas themed designs. So all you have to do is select that category and we'll send you one of our many festive socks!

I want to buy a gift subscription for several family members this Christmas. Can I have more than one subscription at a time?
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Of course! You can purchase as many subscriptions as you like, either for yourself or as a gift. However, you will have to create a separate order for each subscription as only one subscription per order is allowed at the moment.

Can I select the start date for my subscription?
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Unfortunately it isn't currently possible to select the start date, all our subscriptions start the moment you make a payment. What we can suggest is that you create the subscription closer to the date you'd like to receive it. If you are buying it as a gift for someone else, you can always get it delivered to your address first and later change it to the gift recipient's address.

Can I select the type of socks I receive?
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Yes, definitely! This is where we differ from other subscription services. We give you the option to select the category of socks you’d like to receive each month or you can simply use the ‘Surprise’ option and let us personally choose your socks at no extra charge.

Can I change the category of socks I receive every month?
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Of course! You can simply log in to your account and update your preferences at any time. We ask you to do this up to 48 hours before your next pair of socks is due to be sent, otherwise, these changes may only be applied to the subsequent month.

How much will I pay for my subscription?
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We offer different payment plans which depend on the number of pairs you choose and the payment frequency selected. It starts from £4.99 for 1 pair of socks paid monthly to £99.99 for 3 pairs of socks when paying in advance for 12 months. You can see below a table with all the information you need.

I'm buying a subscription as a gift. Will I be automatically charged for the next payment?
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If you choose to buy a gift subscription and pay monthly, we will continue charging you every month until you decide to cancel your subscription. But if you buy a gift subscription and pay in advance for 6 or 12 months, the subscription will automatically stop once it reaches the final month.

My Subscription

Do I need to regularly manage my subscription?
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Not at all. You can either select your favourite category of socks or simply use the ‘Surprise’ option and let us personally choose your socks at no extra charge. Your subscription will then renew automatically.

Can I subscribe to more than 1 pair a month?
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Yes, you can choose a subscription for 1, 2 or 3 pairs of socks per month.

Can I change the category of socks I receive every month?
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Of course! You can simply log in to your account and update your preferences at any time. We ask you to do this up to 48 hours before your next pair of socks is due to be sent, otherwise, these changes may only be applied to the subsequent month.

Can I have more than one subscription?
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You can purchase as many subscriptions as you like, either for yourself or as a gift. However, you will have to create a separate order for each subscription as only one subscription per order is allowed at the moment.

Can I select the start date for my subscription?
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Unfortunately it isn't currently possible to select the start date, all our subscriptions start the moment you make a payment. What we can suggest is that you create the subscription closer to the date you'd like to receive it. If you are buying it as a gift for someone else, you can always get it delivered to your address first and later change it to the gift recipient's address.

How much will I pay for my subscription?
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We offer different payment plans which depend on the number of pairs you choose and the payment frequency selected. It starts from £4.99 for 1 pair of socks paid monthly to £99.99 for 3 pairs of socks when paying in advance for 12 months. You can see below a table with all the information you need.

What other benefits can I expect?
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As a new customer, if you’re not completely satisfied after the first month, we’ll offer you a full refund. We just ask you to let us know what went wrong so that we can continue improving our products and offer you the best service.

My Socks

Can I select the type of socks I receive?
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Yes, definitely! This is where we differ from other subscription services. We give you the option to select the category of socks you’d like to receive each month or you can simply use the ‘Surprise’ option and let us personally choose your socks at no extra charge.

What foot size are the socks?
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At the moment, the men’s socks we supply are a standard UK size 7-11 (EUR size 40-46).

What leg length are the socks?
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The length varies depending on the style of socks. Our range of Classic, Fashion and Fun socks are a standard half calf length, our Sports socks are a crew length, while our range of Trainer socks are a low-cut ankle length.

What are your socks made from?
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Amounts vary from supplier to supplier, but the vast majority of our socks are made with a blend of Cotton, Polyamide and Elastane. We also offer a range of Bamboo-based socks. Every time we send you a new pair of socks, we will let you know about their composition.

How do I take care of my socks?
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We recommend that you wash your socks between 30° and 40° C, turning them inside out. Do not bleach your socks, avoid ironing and keep them away from the tumble dryer as it will help increase the rate of wear and tear… and stop the mysterious sock-devouring effect of dryers too!

Delivery

When will I receive my socks?
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Once you’ve subscribed, you should expect to receive your first pair of socks around 3 to 6 working days later. Thereafter, you will receive your socks around that same date, every month. Please bear in mind that during busy times of the year (i.e. Christmas) the service may be slightly early or delayed.

How much does delivery cost?
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If you live in the UK, we’ll deliver your socks for free! Unfortunately, we aren’t able to ship to other countries (or the Channel Islands) at present.

I don’t live in the UK. Can I begin a subscription?
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Sadly, at the moment, that isn’t possible. Our socks subscription service is presently only available in the UK (we aren’t able to ship to the Channel Islands either).

How is my delivery made?
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Your order will be processed and despatched within 3 working days via Royal Mail 2nd class, that aims to deliver it within 2 to 3 working days. So you should receive your parcel up to 6 working days from placing your order.

Can I track my socks delivery?
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Unfortunately, no. As your order will be sent out by Royal Mail 2nd class, you won’t be able to track it. However, if your socks haven’t arrived within 6 working days, please contact our Customer Service team.

What if no one is at home during the day?
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That’s certainly not a problem! Our package is designed to be small enough to fit through most standard letterboxes and no signature is required.

My address has changed.
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If you’ve moved, simply login to your account and update the address for that particular subscription. Bear in mind that you need to do this at least 48 hours before your next pair of socks is due to be sent, otherwise we may start processing your next order with your previous address and won’t be able to change it in time.

I’ve supplied you with the wrong address during subscription. Will I be able to change it?
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Please contact our Customer Service team as soon as possible and we’ll do our best to help you. However, if the item has been despatched it may not be possible to amend the current order, and your best option is to contact your local Royal Mail sorting office.

I want to buy a gift subscription. Can I get the socks delivered to my house first and later to the gift recipient?
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Certainly! Once you received your first pair of socks, all you have to do is login to your account and update the address for that particular subscription at any time (the same way you can also update the category of socks). Just bear in mind that you need to do this at least 48 hours before your next pair of socks is due to be sent, otherwise we may start processing your next order with the previous address and won’t be able to change it in time.

The category of socks I’ve received are not the ones that I ordered.
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Please contact our Customer Service team and we will sort this out as soon as possible and send you the correct socks.

I ordered two pairs of socks but only received one. What should I do?
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If there’s an item missing, please contact our Customer Service team and we will rectify this for you as soon as possible.

I’m presently barefoot and still waiting for my socks - what shall I do?
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If it’s been more than six working days since you’ve received an email confirming that your order has been shipped, please contact our Customer Service team who will look into it for you.

Returns and Refunds

I’ve received a faulty pair of socks. Can they be replaced?
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We perform a quality check before sending your package of socks to you, but in the unlikely event that you receive a pair of socks with a fault, please email our Customer Service team and we’ll be happy to replace them.

What if I don’t like the socks I’ve received?
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If for any reason you’re not happy with the pair of socks you’ve received, please contact our Customer Service team and we’ll help you accordingly.

I’ve received a refund – when will it appear in my bank account?
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Your refund payment should reach your bank account within 7 to 10 working days. If it has not, please notify us.

Payment

What payment methods do you accept?
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We use Stripe to process payments by major credit or debit card providers. You can also pay via Google Pay and Apple Pay.
We have now stopped accepting payments via PayPal, however, this won't affect any of our current customers - they will be able to continue paying via PayPal.

When will I be charged every month?
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Your first payment will be processed at time of purchase and then the following monthly payments will be automatically taken around the same date.

As an example, if you make the first payment on the 15th of January, the second payment will be taken around the 15th of February (unless it’s a weekend or bank holiday, which in this case it will be taken on the next working day), the third payment will be taken around the 15th of March and so on.

I'm buying a subscription as a gift. Will I be automatically charged for the next payment?
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If you choose to buy a gift subscription and pay monthly, we will continue charging you every month until you decide to cancel your subscription. But if you buy a gift subscription and pay in advance for 6 or 12 months, the subscription will automatically stop once it reaches the final month.