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Privacy Policy

Understand how we collect, process, use and protect your information when using our website.


This privacy policy sets out how Thesockbutler.co.uk collects, processes, uses and protects any information that you provide when you use this website or its services.

All information collected by Thesockbutler.co.uk is stored and handled in accordance with the EU General Data Protection Regulation, and UK Data Protection Legislation. Personal and financial information collected on this site is used for the sole purposes of processing and delivering your order, and to occasionally send you information about our products and services.

Thesockbutler.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website and our services, you can be assured that it will only be used in accordance with this privacy policy.

This policy change is effective from 25th May 2018. Thesockbutler.co.uk may regularly review and update this policy to ensure we comply with all the necessary regulations. All changes and updates are reflected in the updating of this page. Should you wish to remain up to date with any changes, please check this page regularly.


In order to provide you with our services, we may collect the following information:

- Name
- Email address
- Demographic information such as postcode, preferences and interests

If you place an order, we will also collect:

- Your credit card or payment details
- History of your preferences
- A record of any correspondence you send us including e-mail messages, as this helps us to track any problems or concerns you may have
- A record of your purchases with us so that we can quickly deal with any issues you may have about your order.

If you access our website from a mobile or any other device, we may collect certain information from your device which includes your IP address, browser type, device type, general geographic location and any other technical details. We will also collect details of how you have used our website, links that were clicked and content that was of interest to you. We use this information for analytic purposes in order to improve your experience while using our website with more relevant content.


Our legal basis for collecting and processing your data is to fulfil a contractual obligation. In order to process orders, Thesockbutler.co.uk will require your name, email, billing address and delivery address (if different). Your credit or debit card details (card number and expiry date) are taken through a secure payment service provider for processing by your card provider and our bank. We will pass your name and delivery address on to the carrier responsible for delivering your order.

In some cases, we may use your information for a legal obligation, or in our legitimate interest to complete credit checks before we can provide you with services and confirm you as a new customer. If you choose not to provide us with required data, we may not be able to provide you with certain services or fulfil our contractual obligations to you.

We also require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- Internal record keeping
- To set you up as a new customer
- To improve our products and services
- To enable us to tell you about any special offers, promotions or company news that we feel may be of interest to you (this is only where you have given express permission. You may unsubscribe from receiving such correspondence at any time by emailing info@thesockbutler.co.uk and stating that you no longer wish to receive emails from Sock Butler. To ensure your website account reflects this information, please log in and click the 'Opt-out' button under Marketing Preferences on your account page.)
- To enable us to contact you (and to ask for your permission to be included if we are planning any market research) so that we may establish what you like or do not like about our products and services
- To plan our future product purchases to try and meet your requirements going forward
- To help us understand the shopping patterns of our customers so we can send you the most relevant information, to avoid wasting your time and our money
- When necessary, to share your information with credit reference or fraud detection agencies – at all times the information will be secure.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or mail. We may use the information to customise the website according to your interests.


We retain all information collected for only as long as is necessary for the aforementioned purposes, and in line with our retention schedule. For more details on our retention schedule, please email us at info@thesockbutler.co.uk.

What if you think we have incorrect information or you would like a copy of the information we hold about you?

Under the General Data Protection Regulation and UK Data Protection Legislation, you may request details of any of your personal information which we hold through a subject access request. If you would like a copy of the information held on you please write to us at the below address or email us at info@thesockbutler.co.uk.

Data Protection Compliance, Osan Limited T/A The Sock Butler, Premier House, Second Avenue, Crewe Gates Industrial Estate, Crewe CW1 6BZ

In responding to your subject access request, we will firstly ask you to confirm your identity by providing copies of EITHER your passport OR your driving license. If we do hold information about you, we will provide you with a description of the data, tell you why we are processing your data, inform you who your data has been shared with, and provide you with a copy of your personal data in a legible form or a commonly used electronic form.

If you believe that any information we are holding about you is incorrect or incomplete, please write to us at the above address or email us at info@thesockbutler.co.uk as soon as possible. We will promptly correct any information found to be incorrect.

If you would like us to erase or restrict the processing of your personal data, please write to us at the above address or email us at info@thesockbutler.co.uk as soon as possible.

If you wish to make a complaint to the Information Commissioner’s Office on how we process and collect your data, you can do so by contacting their Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone 01270 502 860 or 01625 545745.


You may choose to restrict the collection or use of your personal information in the following ways:

- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you want to opt in to receiving communication from Sock Butler, including newsletters and promotional emails
- If you no longer wish to receive any marketing emails from us, you can stop this by clicking on the “unsubscribe” link in the marketing emails we send you, opting out on your Account area or by emailing us at info@thesockbutler.co.uk.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We store your information on a secure data system that is not accessed by anyone other than Thesockbutler.co.uk. All staff use login and password controls on our systems.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the website to which you have navigated. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy policy. You should exercise caution and study the privacy policy applicable to the website in question.

We use Feefo for customer reviews and feedback. For more information please see Feefo’s privacy policy.


We use a third party provider, SendGrid, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies, including clear gifs to help us monitor and improve our e-newsletter. For more information please see SendGrid's policies.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

When necessary, we may share your name and address with a credit reference or fraud detection agency.


We use cookies to track your order through the shopping process. Cookies are commonly used on websites, do not contain personally identifiable information about you, do not pose a security threat and do not harm your computer. They simplify your shopping experience and mean that you do not have to input your contact details every time you visit the site. Your credit or debit card details are not stored on the site and are always secure.

You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you cannot shop with us and may not be able to use certain features within our website.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, before removing the data from the system.

Two types of cookies may be used on this website:

- Session cookies – temporary cookies that remain in the cookie file of your browser until you leave the site
- Persistent cookies – remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software – the industry standard technology for securing credit card data – which encrypts information transmitted from our website. Each credit card transaction is authorised and charged separately, so you will be required to input the entire number for all transactions. We are confident that no unauthorised person or organisation will be able to access the credit card information we record.


Sock Butler uses Google remarketing. Remarketing is a type of online advertising which allows us to show ads to users who have previously visited our website as they browse the Web. Therefore, as a visitor to the Sock Butler website, please be aware of the following:

- Third party vendors, including Google, show Sock Butler website ads on sites on the internet
- Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to the Sock Butler website
- Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.


All material on this website, except where specifically stated otherwise, is Copyright 2019 Osan Limited T/A The Sock Butler, Premier House, Second Avenue, Crewe Gates Industrial Estate, Crewe CW1 6BZ, Reg. No. 02882757.

Trademarks, service marks and logos displayed on this site belong to Osan Limited. Nothing contained on this site should be construed as granting any licence to use any trademark, service mark or logo displayed on this site.

We are registered with the Information Commissioner’s Office as a data controller. Our ICO registration number is ZA856030.

For any questions regarding this privacy policy, please contact our data protection lead at info@thesockbutler.co.uk.